Action Electronics Computers in Townsville

I am a university student and went to get my laptop battery replaced.
I had already purchased the battery and all that was required was removing the screws and inserting it in. The customer service I received was shocking. The female staff member looked at my friend and I like were criminals. The elderly gentleman was better but asked $30 for the job which I thought was pricey but I considered it.
However because of the poor customer service where we were treated rudely and felt uncomfortable, I exited the place asap. I got a screw set for about $5 from a franchise shop and replaced it myself by watching youtube. This is why small businesses suffer.
Would not recommend this place at all. Please consider other options first.