Spendelove Private Hospital in Southport, Gold Coast
Spendelove Private Hospital
All contact nurses are lovely. Never saw the Director of Nursing or her deputy. The only time I saw a RN during day or evening was for medication and they never asked about you or treatments. An enrolled nurse is the administrator for the pain program.
The hospital is incapable of providing for special diets, even ones which are comparatively simple in composition such as fresh protein and vegetables. The "chef" says she does not need scales as she "knows" her portions hence I was served all sorts.
After a week of trying to provide my diet the hospital doctor discharged me against my will. They ADMITTED their own failure to meet my dietary needs to avoid my food allergies and intolerances.
This action lets them off the hook with my diet but they also failed in their duty of care to provide what they offered for my pain management.
The doctor admitted they have now instituted procedures for future patients but that will not help me as I was discharged halfway through a pain program with the only choice but to attend as an outpatient which would require at least an hour's travelling each day. The physio sessions are demanding and rest afterwards to avoid flareups is necessary.
An apology does not cut it as I am left with the impression that I was too much trouble and I am the one who is being punished.
I did everything I could, supplying them with my dietician's file before admission and additional information. I did not arrive on their doorstep without providing necessary information.
Beware if you have a special diet no matter how simple. The pain program has potential if you have no dietary needs.
Top Floor Allamanda Medical Centre 25 Spendelove St
Southport QLD 4215
National House 80 Nerang St
Southport QLD 4215